Author name: Alina

It was a Monday morning and I had seven messages waiting from the same customer. He’d spent Sunday evening trying […]

Three months into offering 4K as a premium tier, I was feeling rather pleased with myself. Margins were better, customers

A mate of mine — smart bloke, runs a small e-commerce business — messaged me last year absolutely fuming. He’d

A customer messaged me on a Tuesday evening, furious. He’d specifically asked me before subscribing whether my service supported 4K.

I remember the exact moment I realised this business could either make me decent money or absolutely ruin my weekends.

It was a Saturday at 12:45pm. Kick-off in fifteen minutes. My phone was already buzzing — six customers messaging at

I’ll never forget the Saturday afternoon a client rang me mid-match, absolutely fuming. His stream had dropped — not because

I’d been with the same provider for four months. Credits were cheap, the panel looked professional, and for the first